Terms and Conditions

Terms of Trade

Our terms of trade apply to transactions between the retailer and ourselves. We provide them here for householders’ information – these will not contradict or override the terms of trade between householders and retailers.

’The Company’ as used in the following ’Terms of Trade’ refers to Dinki Di Engineering Pty Ltd ABN 85 065 097 476 trading as Dinki Di Engineering Pty Ltd.

Terms of trade are to be agreed between the Company and the retailer before the initial order is accepted. We have no minimum order value.

A maximum of thirty days’ credit is allowable on purchases through established business accounts (counted from the last day of the month in which the purchases are invoiced). All other purchases – nett cash (credit card, EFT or cheque).

The Company reserves the right to withdraw credit facilities from customers who do not abide by the agreed terms of trade.

Conditions of Sale

Our Conditions of Sale apply to transactions between the retailer and ourselves.

’The Company’ as used in the following ’Conditions of Sale’ refers to Dinki Di Engineering Pty Ltd ABN 85 065 097 476 trading as Dinki Di Engineering Pty Ltd.

Prices

An order is accepted only on the understanding that the goods ordered will be charged at the prices ruling on the day the goods are dispatched from the company’s premises.

Goods and Services Tax

Goods and Services Tax at the rate set out in the relevant legislation is a component of all transactions except for those goods or for those transactions exempted in the legislation (eg exports).

Prices are quoted in all cases with reference to the tax status of the transaction, either by the statement of a net figure plus GST or by the statement of a total GST inclusive figure. Every transaction is described in an official Tax Invoice which fully complies with relevant legislation and which shows Goods and Services Tax as a separate amount.

Amendment or Cancellation of Orders

An order is not accepted until the company is satisfied that all details of the supply are clear and accurate. Information needed to clear up ambiguities in descriptions of goods, or any amendment of incorrect prices, is to be confirmed in writing before the order is accepted.

An order once accepted may be cancelled only on the clear understanding that Dinki Di Engineering Pty Ltd reserves the right to apply a cancellation charge to cover costs already incurred to supply the order.

Freight

All goods manufactured by Dinki Di Engineering Pty Ltd are delivered by the company’s usual carrier with a charge for freight being invoiced to the customer unless otherwise agreed; special freight arrangements for extra-fast service eg overnight bag, express post, made at the customer’s request are at the customer’s expense.

Freight arrangements and charges are to be agreed upon at the time the order is placed.

Locally, arrangements can be made for the customer to call and collect from the Company’s front counter. Please arrange a suitable time with us prior to collection of goods.

Returns are freighted at the returning party’s expense; replacement or repairs are freighted at the Company’s expense.

Delivery

Upon acceptance of any orders, all promises made in relation to delivery are made in good faith with the proviso that the necessary labour and materials are available.

The Company does not accept any responsibility for delays due to circumstances outside of the Company's control e.g. accidents, industrial disputes etc. The Company accepts no liability for non-delivery or delayed deliveries or any promises made for delivery under any circumstances.

The Company accepts no liability for damaged deliveries or for shortages in delivery unless such damage or shortage is reported in writing within 48 hours of the delivery.

Preservation of Title

While risk in the goods passes to the customer upon delivery, title in the goods remains in the Company until the invoice describing the goods is paid in full.

Returns

Standard products will be accepted for credit only if prior agreement has been reached and in any case within fourteen (14) days of delivery.

A Return Authorisation Number will be issued to confirm the agreement.

The original delivery docket/invoice number and date, together with the Return Authorisation Number must be supplied with any returns.

The product must be returned in original condition and in original packaging. Where items are attempted to be put through the return / restock process in bad faith the credit claim will be denied.

Returns are freighted at the customer's expense; replacements or repairs are freighted at the Company's expense, unless otherwise agreed at the time the request for credit is made, and before the goods are returned.

A restocking charge of 15% of gross invoice value (including GST component) will be charged unless otherwise agreed at the time the Return Authorisation Number is issued.

A higher restocking fee may be charged on returns where any damage exceeds the normal charge. Supplies more than six months old may not be eligible for credit and agreement must be reached before goods are returned.

Why do restocking fees occur?

Very often items are not re-packed for safe return transit to us and do not arrive in a re-saleable condition. Not repacking for safe return typically causes dents and damage to products that we either have to re-finish or repair (or in certain cases replace entire sub-components). The re-stocking fees cover the costs associated with this. An alternative for the re-seller (rather than risking return transit damage) is to keep the item as stock and re-sell it.

Illustrations and Information

As the Company continually strives to supply a superior product, modifications are made from time to time. Alterations to product may be made without notice.

Requirements for product to remodified specifications is treated as a special order and subject to the same conditions on returns as specially manufactured product.